Refund policy

RETURN & REFUND POLICY Last updated: July 2026

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, with tags (if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at phadefashion@gmail.com to initiate a return. We will provide you with return instructions specific to your order. Items sent back without first requesting a return will not be accepted.

Return Shipping Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. In those cases, we will cover the return shipping.

Damages, Defects & Wrong Items Please inspect your order upon reception. If your item arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery at phadefashion@gmail.com with photos of the issue. We will arrange a replacement or refund at no cost to you.

Non-Returnable Items We cannot accept returns on sale items, gift cards, custom or personalized items, or personal care goods.

Exchanges The fastest way to exchange an item is to return it and, once the return is accepted, place a new order for the item you want.

European Union — 14-Day Cooling Off Period If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason, provided the item is unworn, unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at phadefashion@gmail.com.